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Refunds & Returns

Refunds and Returns

If for whatever reason you are dissatisfied with your purchase from our shop, you can return it to Sticky Rice within 15 days of receiving the item(s). We will exchange it for another item or give you a refund for the full amount of the original purchase price (excluding shipping charges). All returned or exchanged items must be in new condition, unregistered, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories. Claims for damaged/missing items must be received within two business days of receipt of merchandise.

Refunds on Classes and Vouchers

If you let us know within 5 full working day before the class date then you are entitled to a full cash refund or your voucher will be reinstated.If you cannot give us 5 days notice then the following conditions apply.

We unfortunately cannot accept responsibility for changes in peoples work commitments, itineraries or for sickness but you can let someone else of your choice replace you. In general if no one can attend in your place we cannot guarantee a replacement transfer when given less than 5 days notice.

What we can do is to remove your booking from the class and wait to see if there are any late bookings that replace you. If a replacement booking is found we will certainly transfer you to another class of your choice.

If there are no replacement bookings before the class date then we offer to put you on a wait list for future late notice cancellations and hopefully still provide you the opportunity to attend a class. This means that you will be notified of cancellations for classes and you can chose to confirm a booking or not. We can offer this service to you free of charge but only for a maximum of 3 notifications after which time your transfer options will expire and there will be no entitlements or refund options available to you.

Please note that if you are cancelling more than 3 places in the class and it is less that 5 days notice then we cannot refund or transfer you.

How to Contact Us For Returns or Refunds

Online:

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By Phone:
(08) 8339 1314

Privacy Policy.

Except as set out in this privacy policy, Sticky Rice Cooking School does not disclose or sell your personal information to any third-parties.

We may disclose your personal information to third-party service providers who perform services on our behalf. For example, we may hire other companies to handle the processing of payments, to provide data storage, to host websites, to fulfill orders and shipments, to assist in marketing, to conduct audits, etc. Those third-party service providers (i) shall be permitted to obtain only the personal information they need to provide the service, (ii) must protect personal information to the same extent as Sticky Rice Cooking School, and (iii) shall be prohibited from using it for any other purpose.

Information about our customers, including personal information, may be disclosed as part of any merger, acquisition, or sale of the company and/or its assets, as well as in the unlikely event of insolvency, bankruptcy, or receivership, in which personal information would be transferred as one of the business assets of the company. We will notify you of such an occurrence as described in the "Changes to This Privacy Policy" section below. We reserve the right to disclose your personal information if required or permitted to do so by law.

Website Terms.

Sticky Rice Cooking School does not warrant or represent that the information in this site is free from errors or omissions or is suitable for your intended use. Subject to any terms implied by law and which cannot be excluded, Sticky Rice Cooking School accepts no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of any error, omission or misrepresentation in any information in this site.

By booking a cooking class with us you enter a contract with us in which we guarantee to reserve a place/s for you and you guarantee to attend the reserved class. By using our website and booking online you agree to the terms and conditions associated with making class bookings at Sticky Rice Cooking School.